The end-goal was to pitch the custom built SaaS app to multiple Fortune-100 companies for a product that they were aiming to launch for the Indian diaspora in 2019-20.
Designing Data Mime
Data Mime is a custom voice-data collection app, designed and developed for multiple Fortune-10 companies to help them collect speech data in English language, but with a native Indian accent. Data Mime successfully collected over 10,000 speech prompts, allowing the clients to train their home VUI devices for Indian diaspora.
Redesigning Channel Management
Redesigned the existing channel management portal (legacy product). I eliminated the duplicate task flows and streamlined the user journey, providing faster resolution and quick goal achievement to our end users.
Designing Sayint AI
Imagine running a massive call center with thousands of calls daily, but no way to track issues. Sayint AI transformed this chaos into clarity, helping clients detect problems, improve quality, and stay ahead. In follow-up meetings, we identified key client needs:
Sentiment Analysis (assessing customer emotions to guide agent responses).
Keyword Detection (flagging abusive language).
Performance Tracking (evaluating agent effectiveness).
These solutions drove better customer service, ensured compliance, and optimized operations, transforming call center efficiency and experience
